Toyota of Kirkland

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Toyota of Kirkland
13210 NE 124th St, Kirkland, WA 98034 (map)
Today 8:30 AM - 9:00 PM
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Yes (0) No (1)
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Dealership Service Review

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Service has gone WAY DOWN
Written by Lisa W on 05/27/2020

It took 3 hours for a simple oil change service! After 2 hours --I had to go find out what the hold up was. Got no real answer. This is UNACCEPTABLE! HORRIBLE SERVICE

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Customer Care on 06/02/2020
Dealer Response
Thank you for your feedback,Lisa. We are truly sorry for the lack of communication on our end. Please contact us at customercare@obrienautogroup.com if you would like to discuss this further. -Toyota of Kirkland
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