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MB Motors


700 Ohio ST, Bellingham, WA 98225 (map)
Today 9:00 AM - 7:00 PM
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Yes (7) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Stay far away
Written by Mike B on 08/11/2023

I worked with Wayne Dazey and advise to stay away from him as far as possible. First thing that I thought was strange was by default they tack on 900$ worth of add ons that I never wanted including Xzilon, ecopro and a theft fee. Reading through these I saw they were in my opinion worthless but they said would not sell vehicle unless I buy the add ons which does seem unethical. I reluctantly signed these. I received my vehicle today, a 2017 650i grancoupe xdrive. First the odometer read with 110 more miles than they said it had which they said it was due to servicing, however they claimed the servicing occurred before it was put on the lot so it didn't make much sense. Next I didn't think to open the passenger door when it came off the car carrier, but once I did a piece of the siding started hanging off. Next I check the electronic trunk which was listed as an option on the website when I bought, this is entirely non functional. I was told that they do not check trunks as part of their inspection. I find this hard to believe and think that this was unethical. So now right after I receive the car it needs to go in for repairs that will definitely cost me over 1000$. I can't imagine the electronic trunk would break during the trip here and was told directly by the staff that this is something they do not check. I would not advise anyone to make an out of state purchase with them because based on their own words they in my opinion do a very light inspection of vehicles they are purchasing or they knowingly sold the vehicle that needed 1000$+ in repairs in order to make a sale. I bought the vehicle as/is so there is no recourse other than to complain here. Now I find that they just never sent me the title for the car so I am unable to even register it. I was able to reach Wayne and he gave me the person's number who sends out titles for me to chase them to send me my title. This is a different level of poor service that I haven't experienced anywhere else. To summarize, car was suppoesedly unknownigly sold with issues due to their poor inspection procedures, additional fees tacked on that weren't needed or possibly even completed, and no title for the car so I can't register it. No response from the GM George when I left him a voicemail.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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George Boulos on 01/14/2024
Dealer Response
We're truly sorry to hear about your negative experience at MB Motors following your purchase of a 2017 650i GranCoupe XDrive. We take all customer feedback seriously, and we appreciate you bringing these issues to our attention. Regarding the add-ons: Our optional add-on packages like Xzilon and ecopro are presented by default during the sales process to ensure transparency and inform customers of available options. While their purchase is not mandatory, we strive to educate customers about their benefits and value. However, we understand that your specific needs may not have aligned with these packages, and we apologize if the sales presentation made you feel pressured, As all our sales team are trained to put no sales pressure on our clients Regarding the vehicle condition: We understand your concerns about the odometer discrepancy and the non-functional electronic trunk. While servicing often involves test drives, the 110-mile difference was created from the day it gotten inquired as cars get test driven by other clients while the car is on our lot hence why you get such small miles discrepancy. Similarly, we regret the inoperable trunk and assure you that our inspection process did now show any issues with the truck. the team advised you they did not inspect the trunk upon being delivered to you as everything was inspected before and was working. being electronic the chances for it to stop working is very random and there is not preventive maintenance to such; either working or not working. We're committed to learning from this and improving our quality control measures for future remote deliveries. Regarding the missing title and communication: We sincerely apologize for the delay in sending you the vehicle title and the lack of response from the General Manager. This falls short of our standards of service, and we understand the frustration it has caused. We have placed proper processes to eliminate such issue in the future with other clients and it will for sure a great lesson to our team to improve our communication and internal processes. Moving forward: We hope this helps to clarify things and you are enjoying your car so far. Thanks the Team at MB Motors.
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