Audi Bellevue

I took my 2018 Q5 in for the 10,000 service. Actually, 8500 miles. I requested a tire rotation which the clerk seemed opposed to. I insisted and he wrote it up accordingly. At the pick up it had not been done. He claimed a rear tire had been replaced and there was therefore uneven wear on the rear tires. I explained I had purchased the vehicle new last November and there had been no tire replacement. He then claimed it was not necessary, and the tires only last 30,000 miles anyway because the car is "heavy". The warranty brochure says the tires have a 65,000 mile warranty and should be rotated every 7000 miles or so. I doubt this is an isolated experience when it comes to tire rotation.