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Audi Bellevue


1533 120th Ave NE, Bellevue, WA 98005 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (55) No (3)
Service Rating
Recommend:
Yes (79) No (8)
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Dealership Service Review

3 out of 5 starsservice Rating
Carbon removal and 75k maintenance service
Written by rondmc01 on 04/19/2017
I have owned my car now for 9 1/2 years. I know that having the dealer do the service on the car is going to cost more than if I took it to an independent shop. I have several complaints about the current service. First, the carbon removal from the valves. This is an engineering design flaw that requires that I take my car in for this service every 35k miles. Last time I had the service done it was $1200. This time it was $1900. I'm not sure what justifies a $700 increase in 4 years but I'm sure it is about making more money. If Audi truly stood behind their products, they would not charge someone who paid $75k for their car thousands of dollars more over the life of the car. Simply ridiculous. The 75k maintenance service covers a lot of component inspection and replacement if necessary. This is one of the big services. On this current service, the glove compartment lighting was inspected and found to be working. This hasn't worked in a few years. Obviously this wasn't checked. The wiper blades were also inspected and found to be in good condition. This is also wrong. The driver side blade is in need of replacement which I was going to do be didn't because this was covered under the service. I hope that Audi and AutoNation will strive to do better in the future. Otherwise, I may take my business elsewhere.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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