Sheehy Ford of Warrenton

I chose Sheehy Ford of Warrenton based on service that I received online by DJ, one of their strongest sales associates. Despite having to go back and forth between DJ and his sales manager(s), I decided to take delivery on a Ford Fiesta last Monday. Sheehy agreed to match Koons’ pricing after some debate/ negotiation. When I received their first sales worksheet, the destination charge had been inflated. I informed DJ and he promised to have his sales manager correct it. Once I found that error, I checked all of the numbers against the numbers I provided from Koons and found that they were all inflated. DJ put me in contact with his sales manager and he promised, in writing via a new sales worksheet, to correct the numbers and match the Koons’ pricing. I agreed to take delivery. DJ offered to deliver to the car to my home in Richmond, which I much appreciated. He went above and beyond to earn my trust. When the car arrived, he and I went through the contract together and found that the numbers were incorrect again. Worse, the numbers didn’t match either of the first two incorrect worksheets. He called his manager immediately who advised him to leave the car and they’d FedEx a new contract. The new contract arrived two days later as promised with incorrect (inflated) numbers AGAIN! I called DJ, fully expecting that perhaps I was missing something, and arranged a meeting with a finance manager that evening. When I arrived, the finance manager was not ready for me and the sales manager intercepted me in the showroom. I asked that we meet in an office and he declined. Our conversation started in a civil manner and ended with him literally yelling at me, stomping across the showroom like a child and shouting about how much money he is losing on this deal. He asked me if I could concentrate on the payment instead of the numbers that got him there because “he didn’t really understand how leasing worked” and I declined. As a Contract Specialist by trade, it’s all about the numbers. He accused me of providing a target payment, which he was able to meet, which was untrue from the beginning; all I wanted was for Sheehy to match—not beat—Koons’ pricing on an identical car. Before I handed him back the keys and urged him to try not to lose as much money next time, he said that he would correct the contract, but my payment would not change. I agreed and he did so, but the payment changed dramatically which proved that he had been purposely misrepresenting the payment and numbers in order to increase his sales margins. After all was said and done, there was almost $1,500 in inflations between the first and fourth contract and I declined to sign any of them. My dealings with Sheehy was the least transparent and honest sales transaction I have ever had in my life on a vehicle or otherwise. DJ’s service was stellar and I was honest with him from Day 1. Unfortunately, the sales managers at Sheehy Ford are crooked and will keep this location from reaching, or exceeding, its sales and customer service potential.