Sheehy Ford of Warrenton

I found a car I wanted for a decent price and shot Sheehy a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and drove over an hour to get to the dealership. The internet salesman, Chris C., literally emailed me five times that day to schedule and confirm my appointment. As I drove into the lot, I got an email on my phone from Chris saying the car was sold – it was short and curt, and not a single apologetic tone or word. I understand first come first serve – that’s business. What got me is that their attitude changed completely and their two faced-self came out immediately. I still went in since I was already there. Chris is your typical sleazy looking salesman with hair parted in the middle and too much gel. He looked annoyed that I was there immediately placing the blame on me for not seeing the email he had sent 10 min ago!!! That’s after I had been on the road for over an hour. He wasn’t even busy – he was just lounging and chatting with other staff in an office. Where was the proactive calling now? I even had to ask what else he had in stock – he was just that turned off now that the car was gone (not that I was interested anymore at this point). Even as I was leaving he didn’t even face me to say bye and already had his back to me, let alone a thank you for coming by or sorry for how things worked out. No respect at all. If you check what others say about their customer service on this rating site and others, you’ll see that AFTER purchase customer service is poor. Many others say that the purchasing experience is great, but the follow ups and service work is awful. That, coupled with what I experienced, is revealing of this dealership’s character. They will do whatever to please you before and during the sale, but after the sale is complete, they really don’t care about you. You’d think they’d learned by now that customer service throughout the relationship leads to loyalty and more revenue. Even if you find a car for a good price at this dealership, I strongly suggest you consider everything after the sale – especially if you’re buying a new car there and want to get your car maintenance serviced there for years following. It’s just not worth it. There’s a lot of other dealerships with better and more honest people and service.