Koons Tysons Chrysler Dodge Jeep Ram
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Service tech failed a standard oil change
Written by 08/23/2022
onI flew in from Ohio to buy a rare manual Audi. Drove it 8 hours home to find a puddle of oil under it later that night. I found the service tech that did the oil change did not put a crush washer on the oil drain plug and it was a literal slow drip of oil out of the drain plug. Ruining the undertray and getting oil all over the bottom of the car. After discovering this the car still said the oil level was too high. I suspect the service tech was aware of the leak and overfilled the oil to cover it up.
Also $900 for dealer fees to take care of plates.. 2 months later and still no plates, if I had known the dealership creates a backlog at the DMV and not able to expedite the process I would've rather taken care of it myself. I've gotten plates from dealerships in 3 weeks that I paid $300 in fees.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No