Koons Tysons Chrysler Dodge Jeep Ram

Unhappy with this experience is an understatement! I purchased a vehicle a little over a month ago, and from day 1, I informed the used car sales manager Sam that some vibration was coming from the passenger side and that the towing cap was missing from the front. Sam told me that maybe the rotors needed to be calibrated, and at the time, Koons Jeep's calibration machine was down. So anytime I was in the area to bring it in for the rotors to be calibrated. Sam also informed me that the towing cap would be ordered and painted to match the car and would be called when it came in. I also informed them that the vehicle needed an alignment because it was pulling to the right. (They don't have an alignment machine) Sam told me to take it to an alignment shop and send him the receipt, and a check would be sent to me from the dealer. I had the alignment done, and because the vibration from the passenger side was so scary, I took the car to a BMW dealer and had them inspect the truck. I was informed that both wheels on the passenger side were center bent and could not be fixed, only replaced, and it was $2600. I tried calling Sam at the dealership but could never get him on the phone. I left messages, sent emails, and finally resorted to returning to the dealership to speak to him in person. This was only a week after purchase. When I went to the dealer on July 9th, I informed Sam of everything I had brought to his attention since day one and gave receipts for the alignment and the estimate from BMW for the wheels. Sam told me he would submit a request to the business office for the refund and the estimate to the service team to see how to proceed with the wheels, and someone would reach out to me the following week. By Wednesday, July 13th, I had heard nothing. I called the dealer again and was informed by reception that Sam was on vacation until the following week. I was transferred to Leo, who was supposed to be the other manager, and he said I needed to wait for Sam to return on Monday, July 18th. Once Monday approached, I called for Sam several times and still couldn't reach him. On Tuesday, July 19th, I called and spoke to a male receptionist and asked for the General Manager, who was unavailable, but I left a message detailing why I continued to call. The receptionist thought he knew who could help me and said someone would call me. A few minutes later, a woman called me, and I repeated my whole story. She asked me to bring the vehicle in, and Stephanie would be the contact person. I went in on Thursday and provided the estimate from BMW, but they wanted to look for themselves. I thought, YAY, the issue would be fixed, but I was wrong. I talked to Leo again because it was Sam's day off, I asked about the refund for the alignment, and he told me he had to check with Sam on Friday to see if a check request had been made and the towing cap he would look into while the vehicle was still in service. At about 12 pm, I was informed the car was ready, only to be walked out to the vehicle and be told that the towing cap was in the photos before purchase, and I showed evidence that the towing cap was missing on the day of delivery and had been communicated on that day. Leo then stated that the technician who did the vehicle's initial inspection said that the wheels were not bent on the first inspection and that it would be $250 to fix each wheel. He could not authorize the service department to fix them, and I would have to pay after BMW had already told me they had to be replaced because they were not fixable. I communicated to Leo that Sam was already aware of the issues because it had been communicated to him multiple times and asked him to call Sam, Leo told me he could not call him on his day off, and I would have to return again to speak with Sam. And now it has been over 30 days, and still, there is no resolution. I have called and left messages for a General Manager to contact me, and they haven't. I talked to the General used car manager at the Chevy dealer, Tariq, and he said he would call the General Manager at the Jeep dealer, and I haven't had a resolution there either. I'm on my second set of temp tags because my hard tags weren't processed by tag and title within the 30 days, and I've had to follow up there several times as well. I don't know if the service is this way because I'm a woman or black, but I hope neither is the case. To top it all off, my sales representative (who was excellent) is no longer employed here. All I'm asking for is communication and for these issues to be resolved, but I regret doing business here because the experience wasn't what I expected.