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Koons Tysons Chrysler Dodge Jeep Ram


2050 Chain Bridge Rd, Vienna, VA 22182 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (4)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Buyer Beware
Written by abradick on 07/10/2013
I bought my 2014 Jeep Grand Cherokee on 5 April 2013. for cash. During my first visit I selected a vehicle with a factory installed trailer hitch. We settled on an "out the door" price of 31500. When I returned a week later to finish the deal I was told that that car had been sold and it would take a while to bring a similar one from another dealer. The salesman then suggested that there was another similar car on the lot but without a hitch.I could save $500 on the price. I was assured that UHaul could install a hitch for 250. I asked if the after market hitch would violate the warranty. After checking with the management and service manager I was assured that there was no difference. Now comes the fun part. On 27 June I researched the owners manual to determine that a boat I was going to buy was within the towing capacity. I now discovered there is a NOTE: Vehicles not factory equipped with trailer tow package are limited to 3500 lbs. This is opposed to the 7400lbs tow wt of the car I had originally selected. Oh and by the way, the factory installed trailer hitch has a sticker price of $795. I get the 2013 award for the most naive buyer at KOONS tysons Jeep
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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