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Carnova


3893 Jefferson Davis Hwy, Stafford, VA 22554 (map)
Today 10:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Good service to sell you a bad car. It sounds like fraud
Written by RobinsonV on 09/13/2019

Just a week after I bought a VW Jetta in Carnova, the motor of the car lost all the oil while I was driving. creating a safety problem. I replenish the oil thinking somebody forgot to put oil, but all the oil went to the ground immediately, creating another problem because I had to clean the oil. I towed the car to the mechanic - VW service store - as Carnova told me the car has warranty - but VW warranty does not cover this kind of damage. The VW mechanic told me the motor pan has a hole that was barely covered, but it was not enough to resist the pressure and exploded. I asked Carnova to cover my expenses, and they do not respond. I reported the case to BBB and will continue reporting it to other consumer bureaus to save other people to buy in Carnova a car like mine.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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