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Carnova


3893 Jefferson Davis Hwy, Stafford, VA 22554 (map)
Today 10:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Don"t shop here!!
Written by Paul on 07/31/2019

first of all i called 5 days ahead to tell them i was coming to test drive one of there vehicles. On the Sunday before my visit i emailed them and told them i would be arriving before noon as it as a 200 mile ride. When i got there about 1030 am Monday as i told them. The car was buried three deep in the middle of a bunch of cars,dirty and had to be jump started.That:s the way they respected my time. I took the car for a test ride and felt something wrong with the brakes and mentioned that to their employee When we got back to the office we made a deal. However when i got on the road the brakes and rotors were in such a bad condition I felt unsafe driving the car. When i got home safely ,the next day i brought the car to my mechanic. $1100. in repairs needed to the brakes, rotors, and replacement of the lug nuts...I can"t believe they sent me out on the highway in an unsafe vehicle especially when they knew i was travelling 200 miles. My mechanic stated to me the car would not have passed inspection if he were to have inspected it that day..UNBELIEVABLE!!! Sent a estimate of repairs to the sales manager and have yet to hear back from them!! Not holding my breath!!Will be contacting the law enforcement division of DMV!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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