Skip to main content

Haley Buick GMC Airport


5500 S Laburnum Ave, Richmond, VA 23231 (map)
Today 9:00 AM - 5:00 PM
Sales Rating

Be the first to write a review.

Service Rating
Recommend:
Yes (1) No (0)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Price changed 3 times
Written by drque1990 on 04/24/2015

I was extremely dissatisfied with this service experience. First, I was given a price to replace struts that did not include the strut mounts. Then, I was quoted one price for the strut mounts later during the day, and then quoted another price that was $200 higher the following day. The final price was over $500 more than the original price given to me. If the original price was an estimate, then I would not be as dissatisfied, but the original quote was given as the final price of the repair. I had several issues with this experience. For a certified dealership to even try to replace worn out struts without replacing strut mounts is bad practice from the start. Then to have two different prices given to me after my truck had been there for two days is also bad practice. Between this experience and the another previous service experience at this dealership, I must say that this will be the last time I will be bringing any vehicle to this dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.