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Suttle Buick GMC


12525 Jefferson Ave, Newport News, VA 23602 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Certainly no hassles here!
Written by Bill on 02/24/2019

Last night was a first. I drove on to the lot around 5:30, parked my car, took out my umbrella (it was sprinkling), and proceeded to walk over to the Yukon and Sierra models. Walked around each truck assuming/waiting for a sales person to approach, never happened. 20 minutes later, my business partner drove his truck on to the lot, got out, grabbed an umbrella from my truck and we looked over the inventory for 20-30 minutes. We kept looking back towards the showroom commenting about how strange it was that nobody bothered to acknowledge our presence. At this point, we walked into the showroom. There was a man in the "Sales Manager" booth, someone in the booth across the showroom, and a receptionist. We did see another 2 people walking around in and out of the building and assumed it was a sales person and a customer. While in the showroom, we looked over a pickup (opening doors, examining the tailgate, etc.) for about 10 minutes, again nobody even looked at us! Finally, we walked out to look at 2 more vehicles parked near the Jefferson entrance and decided that clearly there wasn't anyone at this dealership interested in making a sale. We are purchasing a Yukon XL Denali and a Sierra 3500HD Denali tomorrow from another dealer. If someone at this dealership would have braved a very light drizzle and even acknowledged us, they might have been able to sell 2 very expensive vehicles that night. I have to say, I've never had the experience of walking on to a car dealer's lot and not having multiple people ask if they can help me. Clearly these people don't need the business and hey, good for them!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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