Casey Subaru

Phenomenal Sales Staff and Management Team. Mr. Casey creates a culture of customer service and accountability, which does NOT abuse the current market or take advantage of customers in difficult situations. No market adjustments, no surprise bills so far, and no bait and switch tactics. After several months of searching for a vehicle, culminating with my vehicle stranding me on the side of the highway, I contacted over 30 dealerships within 600 miles of Norfolk looking for a base model of outback or crosstrek. Most of the dealerships wanted to get me in the door to look at a wilderness or limited XT for $12k - $15k above my price range. There was one other dealership in Virginia Beach which tried to help me find a base model but had none scheduled to arrive until next year. Within 48 hours of my initial contact, Caleb notified me that he had a base model in stock. I headed there immediately, and was connected with Felix who played no games and made the sales process fast and easy. James then helped me secure the best interest rate possible. Afterword I worked with Cam for warranty options, and final touches on the paperwork. Once this was complete Felix provided a thorough tutorial on how to use the vehicle inside and out. From the vehicle arriving on the lot to leaving took less than 6 hours, and I am used to having to make multiple trips to dealerships.