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Dulles Kia


107 Catoctin Cir SE, Leesburg, VA 20175 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Misleading Customers: The quality standard of a new car?
Written by MJ on 10/06/2019

I purchased a KIA Soul on Sep 29th. The dealership asked me to pay more $2K~2.5K as a "maintenance & reconditioning" cost. They said they performed such service to make the car have the "quality standard of a new car." Since it was my first time to buy a car and they sell certified preowned cars, I trusted them and believed them. For the long story short, I got my car inspected by an independent inspection shop. There many things to get replaced or fixed, but the thickness of brake pedals is not the "quality standard of a new car" as they promised. The rear brake pedals at 3/32 inches while new brake pedals are 1/2 inches. I wonder why KIA brand management team allows such practice. Because they told me that this car has the quality standard of a new car, I thought that all KIA cars are like this - noise some brakes and vibration during driving. This dealership misrepresents the brand image of KIA.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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