Purvis Ford

Mr. David Eadie General Manager Purvis Ford David, I hope this letter finds you well. I wanted to take a moment to express my sincere gratitude and appreciation for the exceptional service I recently received at Purvis Ford, particularly from one of your outstanding staff members, Roman Seals. Over the past couple of weeks, I had the pleasure of entrusting my F-150 to your dealership for repair. This was the first time I had brought my vehicle to Purvis Ford for servicing, despite having owned two F-150s from your dealership previously. I must admit that I was initially a bit hesitant about having my truck serviced at a dealership, as I have always been a hands-on owner and somewhat skeptical of the service experiences at dealerships in the past. However, my experience with Roman Seals completely changed my perception. From the moment I dropped off my truck, Roman displayed an unparalleled level of professionalism, expertise, and dedication to ensuring that I was well-informed throughout the repair process. He took the time to patiently explain the issues, outline the troubleshooting process, and communicate the steps that would be taken to resolve the problems. This transparency and communication truly set him apart. Roman's consistent updates on the status of the repairs, along with his clear explanations of the technical aspects, allowed me to feel confident and reassured about the progress being made. He demonstrated an extraordinary ability to not only diagnose the issues but also convey the technical details in a manner that I, as a non-expert, could easily understand. This level of customer service and technical acumen was remarkable and greatly appreciated. I am pleased to share that, thanks to Roman's diligence and expertise, my truck's issues were identified and resolved correctly during the first round of repairs. This not only saved me time and inconvenience but also demonstrated the depth of knowledge that Roman possesses as a Service Advisor. It is through Roman's exceptional efforts that I am not only satisfied with the service I received but also eager to return to Purvis Ford for future purchases and services. His dedication to ensuring customer satisfaction and his outstanding ability to diagnose and communicate technical matters are attributes that truly reflect the values of Purvis Ford. I would like to extend my heartfelt thanks to Roman for his exceptional service and to you and your team for fostering a culture of excellence within your dealership. Please convey my gratitude to Roman and the relevant members of your team. I look forward to continuing my relationship with Purvis Ford and eagerly anticipate the purchase of my third F-150 from your dealership. Thank you once again for setting a new standard in customer service and technical expertise. Your commitment to your customers is truly commendable. Sincerely, Dan McCarron