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Appointment never kept by Ford service
Written byon 07/08/2023
I had an appointment for my F-250 on July 6th 2023 for 0730 in the morning. When I finally called at 5 PM I was told my truck never made it into the shop!!!!! I HAD AN APPOINTMENT! I needed my truck on Thursday evening on the 6th to pick up my boat to avoid an overnight fee. I was never called, I had to call Purvis Ford to find out the status of my truck. I was told my truck would be in first thing in the morning on the 7th!!! Let me repeat I had an appointment for the 6th of July at 0730. This is the second time that Purvis Ford did this to me! I’m fed up!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Harrick Newman on 07/18/2023
Dealer Response
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Purvis Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call and we will do our best to make this better. We hope to hear from you soon.
Dave Eadie
deadie@purvisford.com or 540-710-1416
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