Purvis Ford
Back to Service Reviews
Dealership Service Review
service Rating
Purvis Ford Review
Written byon 06/03/2023
Team was great. They were very upfront about the service I was looking for. Explorers are have trouble with their backup cameras and associated adaptive drive software and that was my problem. They told me they didn't have a fix yet but would let me know as soon as they did. I needed an oil change so went ahead with that. As part of their diagnostic check, they found my cruise control/adaptive drive module was dead and that they could fixit by the next day. I had an Enterprise warrantee on my car and they followed with the Enterprise company so they would pay for the repair. All worked out and the adaptive drive module is working now. The staff was very friendly and knowledgeable. Superb service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Joseph Lee on 06/06/2023
Dealer Response
Hi Bob, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!
Report