Purvis Ford
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Safety Recall and Service
Written byon 05/20/2023
Made an apt 3 weeks out for a safety recall and service. Dropped it off the night before. Left it all day the next day. Picked it up at the end of the day. The paper work was handed to me and vehicle brought up. NO mention that recall wasn't addressed. I read the paperwork waiting for my truck. Wmr back and asked about it and was told they normally keep those parts in stock, but would have to order them for me. Again, 3 weeks out i made this apt, and wasn't told about it when i picked up my vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Gabi Porter on 05/31/2023
Dealer Response
Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Purvis Ford Inc. We would like the chance to talk to you further so please do call us at (540) 898-3000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
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