Purvis Ford

I've taken my Shelby multiple times to Purvis for service since getting it in 2020. Every time i've taken the vehicle to purvis, there was some form of annoyance or complication. It started with the techs trying to tell me i needed to buy new tires on my new car (less than 1,500 miles). Turns out their tech just didnt know to recognize the performance tires that came with the car... Fast forward to oil changes... Setup appointment, get told they will have it done in a few hours (2-3), ends up they dont START it until 2-3 hours later. Fast forward again to winter of 2022. Have AC issues on an abnormally warm day taking friend to his wedding. Try to setup an appointment with Purvis to get car checked, and am told by service rep that its not worth my time. "dont bother.." "they won't be able to get the AC to activate with the cold outside temperatures". I tried pushing back to get an appointment and was consistently pushed away and told not to setup and appointment / bring it in. Come March with warm weather, drop it off (to my own failure) the day my warranty expires to find out my AC line has failed. Purvis would not cover it under warranty, and almost refused to do ANYTHING to work with me. It took me half an hour of conversing through my service rep to the lead, to get Purvis to agree to a 10% discount, an "at employee cost" favor, and shuns me for not bringing my vehicle in earlier. "our techs wouldn't tell you not to bring it in with something like this". So in the end, my 750$ bill, with a 10% discount, cost me 800+..... all with little to no communication, unable to reach them on my own, had to stop by to get answers.... I tried to use my local Ford dealership, Purvis as the service for my PREMIUM vehicle.... a Shelby.... and was left constantly with problems, annoyances. I sadly should have listened to the concerns, and warnings from others on the lack of care / service they truly provide.