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Purvis Ford


11335 Patriot Hwy, Fredericksburg, VA 22408 (map)
Today 8:30 AM - 9:00 PM
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Service Rating
Recommend:
Yes (8) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Rude Service employee and oil leak
Written by Tmmadden on 04/16/2023

I had my 2017 Ford F150 in for service in 2021 and was tools at that time the oil pan had a leak. That wasn’t the reason for the visit. I brought it in recently on 4/14/2023 and was told I had an oil pan leak. Over the years I’ve had a couple vehicles that had oil pan leaks and had the gasket replaced and the leak never came back. It’s only been one and a half’s years since Purvis replaced the pan and gasket. Either the tech didn’t do a good job or the pan and gasket are defective. I ask the service representative why it would be leaking in such a short time and he goes into (you’re making accusations the tech didn’t do a good job) ! I didn’t say that but it’s one or the other. No way I’ll return. They’ve had issues in the past with keeping my vehicle for days after setting an appointment and getting different excuses from different service representatives why they have to keep the vehicle.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Mary Mullins on 04/25/2023
Dealer Response
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Purvis Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give a call to Dave Eadie at deadie@purvisford.com or 540-710-1416 and we will do our best to make this better. We hope to hear from you soon.
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