Purvis Ford

Tony is very nice as was Heather. That is the extent of my positive experience. I brought my car in for new brake pads/rotors 1/2/2023 and mentioned that my Sync was not always working and dropped calls sometimes and that I wanted the sync 3.4 update. My car was there initially for 2 business days (they did give me a loaner over night) and when it came back, my entire APIM was dead though I had new brakes. I was told my year old battery was also dead. I was told it would be a 3 day wait for parts. It's now 6 weeks later and I finally got the APIM today. I had zero communications from Purvis. I called every few days as nobody gave me an update on the missing parts and even had an appointment for install 2/1 and thank god I called the night before as my part was not there and I had taken a vacation day for install. Called last week again saying is it here and guess what, it was and nobody called me. Today I brought the car in and while I now have the APIM, it is the same version I already had that they broke, 3.0 not 3.4 , so just essentially bought a new battery and $900 for a new APIM that still wasn't upgraded. Incredibly disappointed. Will never buy a Ford again and will be sharing my experience all over.