Land Rover of Chantilly
Dealership Sales Review
Very Disappointed in the experience. I purchased a beautiful, (barely) pre-owned 2011 XF Supercharged Jaguar over the internet. I was told at the time of sale that I could purchase a Jaguar CPO warranty for $2200 because I will drive the car +20k a year. After holding the car for 6 weeks (overseas military) until I arrived back in the States and also purchasing a rear-seat DVD system and Cilajet paint protection package, I was notified (on the day I finally took delivery) that Jaguar does not offer a CPO warranty for 2011 vehicles. Honest mistake, but they had 6 weeks to notify (via email) of this..........not the day I take delivery of the car! Next, the XF was listed with 8500 miles on it....it had 9150 when I took delivery! Then, when I took the car into a Colorado Jaguar dealership for tinting of the windows, they did a courtesy check and discovered that there was a factory recall for the 2011 XF S/C. Problem is that it had been on notice, from Jaguar, since December 2010! Why didn't Chantilly check this before selling this car? Lastly, I emailed them to get a copy of the CARFAX report that I forgot to take when I took delivery......4 weeks later, nothing....even though they replied stating give us a few days! I love the car, but what BAD customer service. Lack of attention to detail and no customer follow-up after spending $60k+ at their dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No