Land Rover of Chantilly
Dealership Sales Review
I searched out a very specific limited edition car, and it turns out this dealership was one of a select few that had the car for sale (it was a trade for a new Land Rover). BE CAREFUL -- this place is very deceptive in their pricing practices. After negotiating a sale price via phone ($27,500), I arrived at the dealership to find an advertised posted price of $25,999 on their bulletin board in their very own show room. When I asked about it, I was told it was a misprint in the local paper which had already been retracted -- but they eventually offered to honor the price. Went ahead an bought the car at the lower price, and since that time I have had to call 10+ times regarding title. The cars title was supposedly being mailed to me -- its been nearly a month and I still do not have the title despite constant promises of "we're shipping it out to you today via over night delivery". So far (knock on wood), the car seems to be worth the aggravation, but I would suggest proceeding with caution when it comes to this dealership. Especially when dealing with "Richard Gresiak". The pictures of the car (on their website) showed a car with snow tires -- when I asked Richard about the tires, he told me he used to work in the service dept and knows cars very well -- he assured me they were all season performance tires. After looking up the manuf/model# I informed him they were snow tires. He contacted the original owner and eventually got the original all seasons back on the car. What kind of service manager cant tell snow tires from all season-performance tires??? Whats worse, upon getting the car inspected by my local dealership, they informed me that te driver's door had been repainted at some point. Again, never mentioned by the supposed former service manager (Richard) who either didn't know (incompetent) or intentionally hid it .. UPDATE: "Richard" told me that the title was shipped overnight to me on Friday and that they even paid the extra money for Sat delivery because it had taken so long thus far. When nothing showed up on Sat, I called him and he told me that it must have been because there is no Sat delivery in my area (utter BS) but assured me it would arrive on Monday. When it did not arrive Monday, I called the dealership and spoke to a manager who told me it was just shipped out (overnight delivery) today and I will have it tomorrow. This place is a joke! Avoid at all costs!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes