Koons Arlington Toyota
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Predatory Pricing. $187 for a $22 item
Written byon 04/01/2024
People here are nice but Koons as a company is Predatory. just went in for service. Tried to charge me $187 for a $22 item. Offered to change cabin air filter (1 minute to change) for $187. The cabin air filter costs $22, and they make a hefty profit on that part already.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Koons Arlington Toyota on 04/02/2024
Dealer Response
Al - We're sorry to read about your recent experience with us. We strive for transparency in all our services and pricing so it's concerning that you felt otherwise. I would like the opportunity to discuss this further and address any concerns you may have - please reach out at your earliest convenience. Thank you, Warren Jacobs - Service Director - 703-522-6000 x1300
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