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Rosenthal Landmark Honda


5125 Duke St, Alexandria, VA 22304 (map)
Today 12:00 PM - 6:00 PM
Sales Rating
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Yes (0) No (1)
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Dealership Sales Review

1.6 out of 5 starssales Rating
Bait and Switch on Salespeople (odd, right?)
Written by flyguybob on 12/01/2008

A while back I worked with a guy there and almost had a done deal on a Honda Pilot. He (I still know his name, but don't want to post it) was polite, honest, and a straight shooter. I returned the next day to close the deal and was told he quit and this other guy (I remember him, too!) took over his accounts, was with a customer, and they would honor the price that I was given only if I bought from that guy "today", financed through their dealership and bought the extended warranty. The finance process sounded to be a nightmare and they would not consider my trade-in unless I signed some form (I think this is called an intent to purchase agreement). Well, they didn't know I had "his" e-mail and cell number amd knew him through a colleague. ...so I called him and e-mailed him and told him I felt like I was in the middle of a Nigerian 419 scam. He was working the next day as was "that guy." ...but that sour experience soured me on their company and I refused to buy from them period, even from the guy that I knew and trusted. Eventually their sales tactics, which aren't needed, would trickle down to their Service department. ...and one day I got a bait and switch. I will post that under the service reviews. Needless to say I am still driving my Honda Accord. ...and I only took t there occasionally when I need something dealer-specific because the other Honda dealers have bad service reviews. I am thinking Fairfax Honda is the way to go from it's reviews but may try Leesburg Honda and give them a shot. ...and instead of the SUV I planned on buying this fall (my Accord works great!) I am buying a used Volvo V70r wagon from a friend I can trust.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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