Mercedes-Benz of Alexandria

Their cars are high class but their service is far from it. First Shawn Moore, the salesperson said they had 5 cars of the model I wanted. When we got there we found out... actually there is one in the next town over.. and in New York. Ok.. so let's get the one that's 5 miles away. Sounds good. We started the paper work. Signed all the docs.. I was ready to pay 10,000 cash on the spot.. but wait, someone else was test driving the car I wanted. Even though I signed all the docs for this exact car and gave a deposit check for $1000. He was only "50% sure" I would get it. No problem he said, the one in New York is yours for sure.. I'll call you tomorrow. NO CALL. Instead his sales manager calls and says those cars are gone, I have other ones you can look at. I said what do you mean gone? I gave you a deposit and signed all the papers. Yes ma'am but we have no control over that. Who the hell does then? I told him I want my deposit back because you weren't able to deliver the car I wanted. He said oh.. we have already deposited the check. [violative content deleted] why the hell would you deposit MY MONEY and not even give me a car that YOU PROMISED??? So I said I want my money back , he said no problem. I emailed him the same day to make sure he submits a refund request. That was 2 WEEKS ago! I called, not even the receptionist picked up... called again.. spoke to Andre [violative content deleted] Amini who said we have to wait for the check to clear. What world do you live in? The check cleared overnight! So finally I went in today to demand my money back. Andre lied to my face saying we never even had a conversation.. you never sent me an email.. you don't even have my contact information. So then some other guy comes over that goes by "Mo" and we start talking. I told him you guys are lying to me, the whole thing was based on a lie. You can't treat your customers like this. And he had the nerve to say "you aren't my customer". I am soo pissed. I have NEVER been treated like this from anyone especially someone in customer service. I will file an official complaint against them. They are so unprofessional and rude. STAY FAR FAR AWAY.. THEY ARE SHAMELESS [violative content deleted].. Go to Chantilly, they know how to treat their customers.