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Rosenthal Landmark Honda


5125 Duke St, Alexandria, VA 22304 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

2.2 out of 5 starsservice Rating
Valuable Lessons Learned - Fighting for What's Right!!!
Written by mfiler1 on 08/11/2010

Purchased a used 2008 Honda Accord Coupe from Landmark in February of 2009. The car was in okay condition, but I wanted to purchase to get rid of my 1997 Acura CL just for an upgrade, because my car was in good condition. Ever since I had that car, I've been experiencing problems such as; internal pieces missing inside, rattling noise from under the car, shaky glove compartment, and the BIGGEST OF ALL paint is chipping off the car. The car had 3 month dealer warranty and within that timeframe I went to the dealer to file a compliant. After I told the general manager that I was going to file a case with American Honda, he decided not to do anything about the car. "Is this proper customer service?" In any event, I filed a compliant with American Honda twice which; they were of no help. I am now going to file with the DMV and BBB to get this issue resolve. I'm not the one ripping off the dealer...I'm the victim so why I'm being treated as a criminal. The laws need to definately change pertaining to dealerships getting away with ruthless acts which; hurst the customers--we are the ones who brings them business (money) and continues for their to operate. I swear that I will take this to the highest authority to protect the rights of consumers who are faced with criminal dealerships

  • Recommend this dealer? No

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