Rosenthal Landmark Honda

I never write reviews but would like to share this for someone who may find themselves in a similar situation. My 19-year old daughter is working in DC this summer, her first time living and working away from home. She called on Sunday night, a little panicked, because her CRV had died, fortunately at her residence. Yikes; young daughter, distant big city, dead car - a parent's nightmare. I went online and checked the service reviews for Honda dealers near Alexandria and saw that Landmark is rated higher than others. Called them first thing Monday morning and the rep was quick and efficient and gave me the name of a towing company to call to haul the car in (they paid the towing charge and passed it through to my bill with no markup). The rep was very supportive, calling throughout the day to keep me informed. I realized that I was over a barrel; I live a couple of hours away, had no idea what was wrong with the car and needed it fixed right away. I was prepared for an expensive repair and even called two friends who are mechanics to get information to use in grilling the rep when she would inevitably tell me, so I feared, that the repair would be $$$. Instead, she called and said, "A fuse blew, we've fixed it". That seemed too easy. I asked her to have the service people double check everything, not wanting to risk my daughter stalling out on the Beltway during rush hour. After hanging up from that call, I thought, "You idiot, you've just given them every reason to find an expensive solution". An hour later, the rep called back. "The alternator is fine, the battery is holding a charge, the terminal connections are solid, and the belts are in good shape. It was just a fuse." Unbelievable! It shouldn't seem extraordinary to be treated honestly and fairly, even at long distance when the other party has the upper hand, but it is not common these days, in my experience. The final touch came at the end of the day when my daughter took the Metro to pick up her car. The nearest station is about a mile from the dealership, so Landmark sent their shuttle over to pick her up - no charge. I had never heard of Landmark Honda before googling 'Alexandria Honda Dealers' on Sunday night. I live 100 miles from DC and it's unlikely that I will ever deal with them again. They knew that and treated me, a stranger 'passing through' so to speak, as well as they would one of their best, repeat customers. If I do need to have a car repaired in DC again, I will use Landmark in a heartbeat.