Skip to main content

Rosenthal Landmark Honda


5125 Duke St, Alexandria, VA 22304 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
promises promises
Written by equalearl81 on 05/17/2015

Purchased a one year old Honda pilot from Landmark. The salesman had no education around the car whatsoever and continually asked us throughout the experience "are you going to buy a car today?? If you are not I need to move on to another customer." He made several promises throughout the purchase that were never lived up to, one was replacing a damaged tail light, another time he offered a free detailing on the dealer, also stated he would call us within a few days to verify we were pleased. None of this happened, when inquiring about the taillight I was told they had no idea what I was talking about, on the detailing everyone also played amnesia. At the time of purchase they actually tried to up the sticker price by another $1500, I caught this and was told they originally miss-priced the vehicle and that was now what I would have to pay. I told them this was unacceptable and they agreed to sell me the vehicle for the sticker price that was listed on it for the prior week that I was looking at it. My overall opinion of this dealer is 1) they just want to sell you a car with their financing and get you out the door 2) the sales people inside no nothing about the vehicles themselves and it is very apparent, even to the point where they will admit to you they know nothing about the model you are shopping and continually have to go ask someone else for the answers to your questions. 3) The Honda brand sells itself and that is how this place continues to exist. I was advised against buying a car from this dealer and did it anyway, I should have listened. If you want to buy a car from a dealer that will follow up, appreciate your business, and do what they say you should not purchase a car from this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.