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Rosenthal Landmark Honda


5125 Duke St, Alexandria, VA 22304 (map)
Today 9:00 AM - 9:00 PM
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Yes (0) No (1)
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Dealership Sales Review

2.3 out of 5 starssales Rating
Worst dealership experience I've ever had
Written by jayla04 on 11/14/2009

I found the car that I wanted on autotrader, located at Landmark Honda, it was definately a great deal and I wanted the car. I went to the dealership and Rafael came out to help us. He seemed alright and we took it for a test drive. The price of the car I got was great, I couldn't find another 2006 Rav4 fully loaded for under 18k with that few miles on it. I decided to purchase the car. While drawing up the paperwork Rafael started talking religion, which I don't believe in his religion and found offensive. I really wanted the car though, so I dealt with it and kept changing the subject. Now the car was covered in scratches, which the dealership gave us a "we owe" for them to buff and paint to fix the scratches. When I brought the car in to get it done, I left with the car looking great. It looked great up until my husband washed the wax off. They did NOT do anything but wax the car. We also bought the Cilajet on it, so by the time we realized it, all those huge scratches... now sealed it and we would have to remove the Cilajet, which we paid hundreds for, to fix them. The next issue was that I am active duty military and wanted out of state tags. About four days before the temp ones expired, they called to say they were overnighting the new ones. Great. Well next day came and they weren't there. I assumed maybe they had gotten them there late. It got to the point where it was hours before they were to expire and I wanted to come in to get different ones, as I have no way to get to work if I don't have a license plate. I called to talk to the woman in charge of plates and such and her reply was "drive with expired plates, the liklihood of you getting pulled over is very slim." I'm pretty sure that for a car dealership to say that is illegal. I got so frustrated with her I just hung up and made my husband call back. Finally he got an answer that was acceptable, once they receive our real plates and send them out, they can't issue us temp ones. If the woman would have told us that instead of telling me to drive illegally, I would not have gotten upset. The car we bought also had a defective muffler, it went bad within 5000 miles. Landmark's reply was "it isn't in our warranty." I just spent a grand on a muffler that had a hole in it when I bought it, only I did not know it. I did get the car that I wanted for a good price, it just angers me at how much this place lies and swindles you. Don't take the time to write me a "we owe" if you aren't going to live up to it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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