Rosenthal Landmark Honda
Dealership Sales Review
It's Saturday Morning. This dealer tried to bait and switch with us. Called and spoke with the General Sales Manager 'Chuck Singleton' for OTD pricing twice (spoke with the Internet Salesperson so called 'Ipbal Arain' but never even showed up and said 'Hi' to us) and confirmed before we visited there and asked about the colors' option ---> The GM claimed that they've 6 stocks available and told us to make a visit. By the time we got there, there's none! Then the GM told the Sales Lady to show us other colors instead. Then, tested drive for about 2 miles and showed us all the details about the interior functions of that Odyssey. Then, told us to write the paperworks and buy the car. By the time we finished the so-called 'paperwork', the GM showed up and told us they can't offer us the original internet and phone price quotes. It's a rainy day and my hub just got back from his business trip last night and will be heading for another business trip on Monday. We're so excited ---> transferring funds from bank to bank and bring our personal checkbook, credit cards, and driver license and so (travelling for 25+ miles with 2 younger kids). We ended up disappointed and frustrated ---> we hired a babysitter just for our 2 young kids, ... My hub even have an argument with the GM eventually! If you told us you won't be able to offer us that price, we won't bother to visit that dealership and wasted our precious time (2+ hours) or so. What the Heck! We'll never want to deal with this dealer again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No