Berlin City's Kia of Burlington

We made an appointment online for service, we dropped the car off they had no record of an appointment, we told them what we needed done, they did one thing right, they found an issue with the car and Shawn was supposed to order the part so we could get it fixed before we moved, well after 2 calls to Shawn , he didn’t even bother to call us back. Thanks Shawn! Please follow up like you’re supposed to. The service department really has no clue what’s going on, do not recommend bringing your car there. Oh and the day after our horrible service we get an email saying you missed your appointment. Really!!