Skip to main content

Brattleboro Subaru


1234 Putney Rd, Brattleboro, VT 05301 (map)
Today closed
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Tried to Rip Us Off
Written by dkeane13 on 02/18/2015

We got our price certificate, called put down a deposit and noted we would be trading in a Saturn Outlook. They said they could not give us a price on trade in without seeing the car. So we took the car to a couple dealers near home to get offers - the offers were 6K for an out right buy up to 8K for a trade in. We drove to the dealer. Their trade in offer $3200! We were shocked, disclosed our other offers and they immediately offered $5200. $2000 more in a matter of minutes. Basically they tried to rip us off and would have been able to if we had not done our homework on the Saturn's value. So yes they will honor the certificate but will take you to the cleaners any other chance they get. Honesty is not their strong suit. Manager's reply when I flagged what happened was to tell me they offered us $4500 - seriously his response is to lie or pretend we are lying? And $4500 is still way off the mark.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
brattsubaru on 03/19/2015
Dealer Response
First of all I want to thank you for your business. Yes, we were unable to come to an agreement with your Saturn on trade. The past couple Outlooks we took in sat here for almost 100 days so unfortunately we haven’t had much luck with them. We offered $4,500 initially, and since a trade in was preferred we stretched to $5,200 to try and make ends meet. You mentioned you had a $6,000 offer elsewhere for an outright sale so we had no problem with you leaving your trade out of the equation enabling you to get the most money you could for it. We offered a fantastic price on a very hard to get car and that deal stayed the same great deal it was when we offered it to you before you came in. I respect that you were upset you were unable to trade it in and be done with it right then and there, and I also apologize if you felt as though we were trying to rip you off, but that is most certainly not the case. We gave you a very good deal on your new Subaru and had no problem with you selling your vehicle on your own for more money.
Report