Brattleboro Auto Mall

We purchased a used GMC Yukon XL last month. This was our largest car purchase ever - even though it was a common deal for the dealer it was not for us. Our salesman was very nice and handled the purchase well. After that things went down hill. We drove it the next day and immediately realized there was a transmission problem - a shudder - and later found out this was common with this transmission. We made an appt. to have it checked out along with few other things and left the car there. After a couple days I had to call and find out that the torque converter was bad and "they" were working out what to do. Again after a few more days with no call - I called again and was told to talk to Michael. I did and he apologized for the lack of communication but then said as a "courtesy" they would cover half the cost to replace the torque converter which he said wasn't "normally" considered part of the drive train! So long story short - the torque converter was bad PRIOR to selling it to me and they had an idea of it because I was told the transmission fluid was flushed as part of the prep to sell the car. I sent emails to the general manager of the dealership to talk to him and left phone messages. NEVER did he respond to me - not by call or by email. I proposed to have them supply all the parts for repair of the torque converter (my son is a mechanic - and he would do it) plus a rear main engine seal to replace since it would be open at that time. Michael agreed and a couple weeks later we got the car and parts EXCEPT the rear main seal - a fifteen dollar part. The service advisor said it wasn't needed for the torque converter repair and didn't give me an opportunity to explain our agreement with Michael. My 30 day warranty ran out with the car being in the shop more than half that time. So be warned this dealership sells defective cars and does not stand by them when caught. Very sad. Communication was horrible with this company and the concern that I just spent $27,000 dollars didn't mean a thing. They were more concerned about which dept. would be paying for the parts and labor - why I needed to know about this was beyond me. I like the car a lot except for the transmission issue which I learned can now be prevented with a new style bypass valve kit which I bought on my own.