Ken Garff Nissan of Orem

On Sat. May 14, 2016 we were in the Ken Garff Nissan of Orem, UT dealership to get an oil change on my partners car. While waiting we were walking around the lot and looking at the new Nissans. I spotted a new, 2016 Nissan Frontier with the Pro-4 package. I currently own a 2013 Nissan Frontier 4x4. We ended up talking to a salesman and asked, “Hypothetically, if I wanted to trade in my 2013 what could you do?” We sat down and ran the numbers. The sales manager, Tyson, came out and told me “Yes, we can do the 2016 for the same payments you are making on the 2013.” Sounds Great! He then proceeded to say something about a lease. I said, “No, I am not doing a lease.” He proceeded to assure me that it was the “Nissan Signature Lease” and it wasn’t like a normal lease. “There are no mileage limits and it is your vehicle, you can trade it off or sell it when you want.” Again, sounds great! OK. We will take the new pickup! Since we didn’t have mine with us, it was in Moab, they agreed to put a tow package on the new one and then deliver it to Moab. On Thursday May 19th they bring the new pickup to Moab. As we are signing the paperwork I notice that it is a regular lease through Bank of the West not Nissan. I almost just sent the pickup back to Orem. I called the dealership and told them this isn’t what I agreed to. The finance person I spoke with assured me that this lease isn’t like the old leases. It had a bigger mileage limit (remember I was told NO mileage limit) and I would be getting equity so when I brought it back I would have some credit towards either purchasing it outright or trading it off. I reluctantly signed the paperwork. It is a new pickup for the same payments. I was told the original paperwork would be FedEx’d to me right away. For a month I have been calling and texting trying to get the information on who to pay and where to send my proof of insurance and when my trade would be paid off. No answers...just that they are checking into it. The bottom line is that the dealings I have had with the Ken Garff Nissan in Orem, UT was unbelievable! I didn’t take the new pickup with me on May 14th. Ken Garff Nissan of Orem delivered it to me knowing full well that it was NOT financed! To go for a month with no real answers and the huge run around was very stressful. When they knew I was not financed why did they bring the new one down? A phone call saying the financing fell through would have been better. I would have just said, “Oh well, thank you anyway. I will try again another time”. I didn’t need the new pickup to begin with. I only got it because of the opportunity I was told about. I still think of what would be happening if I hadn’t been questioning everything going on. My 2013 wouldn’t have had a payment made and the credit union would have added insurance. That is my credit you were messing with. When the temporary tag expired on the 2016 then what? I wouldn’t have gotten the plates since there was no financing. So I would have been left with no vehicle to drive. After going through what I did, I will assure you I will NEVER deal with any Ken Garff dealership again. I will also get the word out to all my friends and family and anyone else about the experience I had.