Ken Garff Nissan of Orem

I may never be able to buy another new car from anyone after [violative content deleted] by Ken Garff Nissan of Orem and their finance guy, Sean "Spoony" Sponaugle. We thought the price was set when we started signing the papers but when it was all over we ended up paying $3000 more and I think they are very dishonest and unethical. Here are my wife's thoughts: If I were to rate your company on a level of 1-10, 10 being the best service I could get, I would rate you at -10. You wonder why? Friday night we came in to test drive a Versa, our Daughter and Son-in-law bought one a year ago from a small dealer and have loved it. We worked with a young sales man planning on being a Veterinarian. We had him go to someone and get a walk out the door price, taxes, every tack on fee with the added tint to the windows and hatchback cover. With the “Costco” price, the quote came back $18,???.00 and we said OK, we will buy. The car was sent to be prepared and we went to talk with Sean "Spoony" Sponaugle in Finance. After putting $1,000.00 down on our Discover the walk out the door balance was $18,613.96, that was with $500.00 off for financing and we had to agree to not pay it off for 6 months. So we just paid $1,000.00 more than we intended. After leaving we decided we wanted to pay it off now and never deal with your business again, or any Ken Garff Dealer, we said we would buy so we will, but now we will pay the extra $500.00 thus $1,500 more than the walk out the door quote. So now I'll pay $19,252.21 plus the $1,000 on my Discover for a total price of $20,252.21. Once again buying a car has been a negative experience, so after 23 years of buying vehicles from owners we will go back to that method. The negative experience of the past was forgotten with time and selling that vehicle. We will keep this one till it goes to the junk yard to remind us never to buy new from a dealer again. My word is my bond and I try to be honest in all my dealings sad others don't. Bryan was very nice Wednesday when I told him I wanted to stop the financing and pay it off now, knowing I was adding $500.00 to my total, he could tell I was upset but I didn't explain anything to him. And the guys that I talked with when I brought the car in to get the windows tinted were nice. But communication about the true price of a car is a joke. Thanks for letting me explain my side of a bad deal.