Ken Garff Nissan of Orem

To make the long story short, my sale rep, Bryan Orr, sold me a nice used Quest. Great car. After doing the usual financial details, I traded in my Xterra, signed the papers and went home. Aaron, the Financing guy, asked for some specific information from us. Here is where the problems started. We called him and his assistants. We left several messages telling him we had the information he wanted but he never called us back. I made calls to our sales rep, and he never called us back. Finally, after driving the car for 3 weeks, I was able to get a hold of Bryan. He tells me that Aaron "can't make the deal work". When asked what that means, Bryan is unable to explain because Aaron doesn't give him those details. After making another call to Bryan after that, leave a message, he doesn't call back. I have to go online, and ask Ryan, an online representative to give me aarons email, seeing how he doesn't return phone calls. Ryan give me the email information and I'm able to finally see what the whole mess is. Turns out that Aaron can't get the financing company to pay for the trade in. He give me three options, none of which were in the original agreement. He also has the cojones to tell me that this process has gone on way too long and that they have tried to contact me but I'm hard to get a hold of. Not True at all! Aaron and Bryan, one of the two or both have no problem with 1) passing the buck and 2) lying through their teeth about who wasn't taking responsibility for the appropriate customer service. It also shows that they have no problem putting you in a car that they can't 'back you up" on. Just for the record, I could get financing, but they couldn't take the trade in as promise, because the bank wouldn't 'Back them Up" on their promises even though I have three letters inviting me to a special event, for special deals, with a 'promise' to buy my Xterra back and pay what I owe. We signed papers saying that they would do it, yet when it came to the end, they couldn't walk their talk. I have no option at this point but bring the car back. I'm happy to bring the car back though... This dealership doesn't deserve the business. Simply put, they made promises they couldn't, or had no intention of keeping. I told them BEFORE I signed anything, "look, if you guys can't do this, tell me now and I can look at something else" to which they said "Oh no no no... we'll have no trouble." I don't think they intended to be deceitful. I'm ok with taking the car back. If they can't get a fair deal, why should I ask them to go for lose/win deal with me. I understand that. But don't mislead a customer. Don't lie to a customer. When you tell a customer you can do something, do it. Don't take chances. They blatantly blew us off, then, after we had the car for three weeks, told us they could do what the promised, acted as if they had no part in this fiasco.