Ken Garff Nissan of Orem

One would think that buying our first new car should be a joyous occasion, right? For us it was the worst consumer nightmare of our 37 years of marriage. Because we did not want the inconvenience of traveling outside of Utah County to purchase a Nissan Versa, my wife and I chose to ignore the negative reviews written about Garff Nissan of Orem. We thought no way could they be that bad. Indeed, they are even worse than advertised. We bought a vehicle that was not in stock at the time of purchase. Therefore, we had no sticker price upon which to negotiate. The next day, upon discovering that we had been overcharged, we sought answers from the salesman and the finance representative. Each responded with the same answer, " I just sell the metal." As we tried to find someone who would take ownership of our concerns, we learned the hard way that "Customer Service" is, indeed, an oxymoron at Garff Nissan of Orem. The car finally arrived 17 days after signing the original paperwork, and sure enough, Garff pocketed $1020 over MSRP on the deal. Enter at your own risk.