Ken Garff Nissan of Orem

August 31st of 2016 I purchased a Nissan Altima SR - It was late at night and did not do my due diligence before signing. (My Saleman at the time begged me not to buy the car I bought that night and did his best to try to get me nto another car, I soon found out why) The very next day, returning to the dealership, the entire Ken Nissan of Orem Team from service to sales let me down, and it was a night mare each time I tried to resolve some issures with the car with no success! One one service appt i felt exteamly intimitated and threathened by the previous Service Manager. Now to May of 2017. I went back in to the Service Dept and found a new Service Manager (Jason) and he was polite, concerned about by previous experience and did all he could do to try to reslove the issue. It was shortly after working with Jason, I was informed that an entire team from Servie Dept (Jason) to the General Manager, Sales Managers had been replaced! I was able to express to Jason, the Service Manager, how I was extreanmly pressured the night of Aug 31st by one of the Sales Mamagers to purchase that night and was recently informed that the car I purchased was used for serveral purposes as was not a "New Car" Jason immediately found the new General Manager and shared my experience with him, and at his direction introduced me to Mark Weber who played an invaulabale and indispensable role in the process of replacing the previous Sedan. Mark and Jason both were invaluable allies in correcting a horrible wrong! The Saleman, Chris Edwards who is an excellent representive for Ken Garff Nissan of Orem, and help complete the transaction of replacing the first Nissan Altmia to this beautiful 2016 NEW Nissan Altima! I give credit to everyone one in the entire process and they are my new Nissan family! Terry D Underwood