Ken Garff Honda of Orem Car Dealership Orem Utah | Edmunds
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Ken Garff Honda of Orem Sales Reviews

  • 115 E University Pkwy
  • Orem, UT 84058 (map)
  • (801) 368-3986
  • Chat with Dealer
Sales Rating: Updated! (Previously 0.0 Star Rating)

No parking, Unknowledgeable Salesman, Bad service

Written by sdmackay on 10/02/14 03:45:21 PM PDT Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? Yes

So I hope that Ken Garff is better than this to its other customers. But I think people need to hear about my bad experience. No where to park, Our salesman carried around a paper with the price of each car. He had to look up the price based on the VIN(hard to see). Normally getting it wrong. After spending 2 hours we found a car that was priced where we wanted it. We left to think about it more and later that day we came in to start the paper work. We finally finished with the paperwork 4 hours later. We love our car but good luck on trying to get a hold of anyone when calling in to Ken Garff. For the last week I've called into the Ken Garff leaving messages every time. I even plead to talk to a manager, they say he is busy and I should leave a message. If i needed to buy a car today I would not go back to Ken Garff Honda in Orem. I would go and find a Honda somewhere else.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? Not applicable

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We apologize for the disappointing car buying experience at our dealership, and for being difficult to get a hold of. We want you to know how much we appreciate your business by doing what we can to make this right. Please contact our General Sales Manager, Chris Lenker. Here is his direct line to ensure you can reach him: 801-714-2203.

  • By kghondaorem
  • on 10/06/2014
  • 01:44:29 PM PDT
  • (dealer response)