Ken Garff Honda of Orem Car Dealership Orem Utah | Edmunds
Print | Edit this listing

Ken Garff Honda of Orem Sales Reviews

  • 115 E University Pkwy
  • Orem, UT 84058 (map)
  • (801) 368-3986
  • Chat with Dealer
Sales Rating:

Good Salesman, Disappointing Finance Experience

Written by Marc on 03/17/19 09:20:33 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We recently purchased a 2016 Honda Odyssey. We worked with salesman Bob Scott who was great. He was very easy going, listened to our questions, and let us take a long test drive with car seats. I never felt that he was pushy. I highly recommend working with him. When we decided to purchase the vehicle we were then taken to the finance department. This is where our experience soured. The finance person was warm and inviting at first. When he presented us with extended warranty coverage options we informed him that we did not want to purchase any coverage, his demeanor changed drastically. He asked who was going to repair our car and acted surprised when I said I would. After that, he rushed us through the remaining signatures, ushered us out of his office, walked over to the salesman's desk to provide him with the temporary license plate, and then turned and left without saying another word to us. I sincerely wish the finance department would encourage their personnel to treat all customers the same regardless of what coverage they purchase. I don't wish to share the finance person's name because I believe his behavior is a result of the incentive structure tied to selling extended warranties.

Dealership Experience

Did the dealer honor all commitments made? Not available

characters remaining:

I am responding on behalf of the dealership.

Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.