Larry H. Miller Lexus Murray
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Dealership Sales Review
sales Rating
Lexus - don't believe the ads
Written by 11/27/2011
onupdated 06/06/2025
We purchased a brand new GS350 awd for $53K. The dealership knew the vehicle was had an inherent defect - as did Lexus - when we took delivery. The dealer service department was pitiful - as was Lexus. Three month for a solution - and never a loaner vehicle. We lost faith in the reliability of the vehicle, the dealer, and Lexus as a company and thus sold it 12 months later, with 2,800 miles on the clock - we lost approximately $15K. Although never admitting fault Lexus did make one lease payment on the vehicle. I will never own another Lexus/Toyota vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No