Performance Ford Lincoln Bountiful
Dealership Service Review
I would give them less than 1 star if possible. Performance Ford and Ford Motor Company are [non-permissible content removed]. My father bought a Focus in 2013, brand new, from Performance Fore Bountiful. He brought it back to them with only 8000 miles complaining of a transmission shutter in 2014. PF replaced the clutch assembly under warranty. The exact same thing with the exact same repair happened in 2017 and 2019 with 21k miles and 40k miles. Unfortunately my poor father was diagnosed with colon cancer in 2018 and passed away last year in 2023. Performance Ford placated him long enough to get him out of his 50k powertrain warranty. Telling him they fixed it. My father did tell me it was "fixed" one time under warranty one time. When in fact Ford knew it could never be. Just google the Ford Powershift transmission. Look at the class action lawsuits. Look at the US Department of Justice investigation. Note where the above investigations found the powershift can NEVER be fixed as it is a dual DRY clutch. Ford knew all this in PrOdUcTiOn and released it anyway. Against advisement from the engineers. After Ford settled the class action and multiple other law suits, Ford released it AGAIN for Focus and Fiesta in 2017-2019. People have died due to the transmission shifting itself into neutral at 75 MPH. I unfortunately inherited the Focus with only 53k miles. I thought it was "fixed." The transmission is going out again according to an independent mechanic. Performance Ford said it was fine when I later took it in for the 14M02 recall which is only a litigation avoidance tactic that Ford call the customer satisfaction program-extended warranty on the TCM. PF declined to fix it it under the litigation avoidance warranty. I sold the Honda I owned because it had 150k miles when I got the xxx focus. Honda probably would have lasted longer. Performance says call Ford. Ford says call dealer. I instead called the Attorney General. Hoping to get an investigation against either. Gephardt is next. Do not under any circumstances do business with [non-permissible content removed]. Do not even buy an air filter.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No