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Big Star Chrysler Jeep Dodge RAM FIAT Clear Lake


15711 Gulf Fwy, Webster, TX 77598 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (2)
Service Rating

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Dealership Sales Review

1 out of 5 starssales Rating
The worst experience!!!!
Written by Jolly26 on 08/07/2016

This was the absolute worst customer service I have ever encountered. I have purchased more than 20 vehicles in my life and I wouldn't take a vehicle from them if they were giving it away for free just to never strep foot on that dealership again. They lie and scam to get you there then once you're there they treat you terrible. I am sad to be writing this honestly because this is the first negative review I have ever written about a company. I work in a major customer service industry (property management) and I would be appalled if my staff or team treated someone the way they treat their customers. I am very big on reviews and I am always the one boosting about how amazing people are because I don't believe people give enough good credit and always talked about the worst. Unfortunately I couldn't keep this one to my self as others were being treated the same while I was there. On a good note, there were some great salesman that were very helpful and nice but unfortunately I got to deal with a few very unpleasant [non-permissible content removed]. I really just want to write this in hopes it gets to the right people and also warn anyone of the scams. I wouldn't wish that type of customer service on anyone. I did end up going to Ron Carter Chrysler the same day and purchased the exact same vehicle for $4,000 less and a better interest rate through the same bank?? How weird it was for that to happen. One if the worst experiences of my life. Cindy is hands down the most unprofessional, rude, and disrespectful person I have ever encountered.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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