Big Star Chrysler Jeep Dodge RAM FIAT Clear Lake

The worst experience with sales I've ever had. The sales man told me he was just a middle man and my opinion was just my opinion. And the CUSTOMER EXPERIENCE MANAGER asked me if I was done when I told him about my experience and told him I was tired of their excuses. I am literally speechless. There were several individuals that were helpful, Jon Fontenot (preowned director), Matt (the photo guy), make ready And service were good too. But the experience was So terrible I can't give a good rating. Btw do not speak to Howard he is unbelievably rude. Update went to dealership today to make sure to get paperwork for extra things we apparently purchased. When the GM Kenny Young told me I was just there to complain everyday. He told me I was ruining everyone there's livelihood and I was also told that they don't sit on the phone. I am even more speechless than before. The only reason I have been to the dealership is to pick up my vehicle or a part that was supposed to be ready, but was not. They do not respect anyone. Once you have purchased your vehicle you are simply a number. I was avoided by my salesman how else can I get paperwork or parts that were promised(keys, airvents). This is the dealership that gives dealerships a bad name.