Waxahachie Ford
Dealership Service Review
The front passenger door on my car would not close and I was stuck in Waxahachie on a Saturday with groceries that I had just purchased. AAA rigged the door so I could get to Waxahachie Ford and I was immediately helped by Shawn King in the service department. He had someone look at the door right away and assess the recall work that needed to be done. He arranged for a loaner car for me and I was on my way before the groceries even got hot. He thought it might take two to three days to do all the recall work that my car needed to have done, but he called me after just one day to advise me that the work had been completed. When I returned to the dealership, Shawn went over the work that had been done, brought my car around for me and I was more than happy that there was no cost to me for the work that was done. I have purchased a Ford from this dealership in the past, but not my last two vehicles. I will certainly bring my repair work to this dealership in the future and will look here first for any future vehicles I may be going to purchase.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes