Waxahachie Ford
Dealership Service Review
My truck is a 2019 F-250 with approximately 21,000 miles on it. First notice the carpet on the driver side was soaked one day. Took it into Ford Waxahachie and they re-sealed the windshield. About 3 months later the truck did the "Death Wobble" on the interstate and I took it into Ford and they replaced the steering column damper. Soon after that, during a heavy rainy period, the floor pan on the driver seat started sloshing back and forth during start/stop. This time took it back to Ford, again, and they said the factory missed some weld spots that water was able to enter through. Waxahachie Ford sent it to their body shop and corrected the welds and they set me up with a loaner vehicle. Oh also, the horn was not working so they corrected that also. Right now just wondering what will go wrong next and wondering should I get the extended warrantee. I did ask to get a quote to change the rear window with one that has a sliding rear glass option. They never called me with the quote. Other than that, I'm happy with Waxahachie Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No