Fred Haas Toyota World

In early November I went to a 4-Wheel Parts location to discuss building a new truck and they recommended Fred Haas Toyota. I went to the Fred Haas Toyota website and looked around. I saw their “Trade-In Calculator so I entered my data and it said that my trade was worth $33K. I decided that the economics may well work for me to build a 2014 Tundra. I later received an e-mail from Shawn T., the internet sales person. He and I spoke several times and he began to coordinate my trade, modifications to the new truck and actually finding me the new truck. The Used Car Manager then offered me $24K - $25K for my trade, to which I called BS. I think he wanted me to fill it with gas and have it detailed too. He then gave Shawn a “sight-unseen” quotation of $27K and I agreed to proceed despite feeling like I had been bait-and-switched by the dealer’s website. I was asked to come to the dealership to see the truck, which was to be a Black 2014 Tundra 4X4 Crewmax. Shawn had provided me a quotation of $just under $45K for the truck and I was having almost $11K in modifications done by 4-Wheel Parts (lift, wheels, tires, flares, bumpers, etc.). I agreed to the truck left a deposit check for $1K with Shawn. This amount binds the deal and allows the dealership to take me to court if I back out of the deal. I was asked to come back to “close” the deal to which Shawn and I had agreed and I returned a few days later (this is a 55 mile round trip from my work and 100 mile round trip from home), but the 4-Wheel Parts guy said that this was the place. I expected to close on the deal and get some crappy loaner to drive while my truck was being built out. Then the BS started. Prior to my arrival the second time, Alan, a floor manager, began calling me. Then The 4-Wheel Parts guy called me on behalf of the dealership manager Stephen S., arguably be Steven didn’t have the guts to call me himself. The all began back peddling about my trade. The wanted my trade, but they didn’t want to pay what they had agreed to pay for it. They also didn’t want to loan me a vehicle. Shawn propagated this BS and Alan continued to call me. When I went back the second time, nothing was done and I had wasted hours of my life and more miles on my trade. That evening Alan called me and cancelled my deal and wanted what he should do with my check. I told him to shred it, and since this was a want, not a need, I was little more than irritated. The next day, I decided that I did want my deal to continue and called Shawn to get it back going. I offered to rent my own vehicle and let them have my trade 2 weeks earlier than we had agreed previously. No response. The next day, I called Stephen S. and left a message for him, thinking that would assuredly get the deal going again, after all I had a deal and they were given a deposit. No response. The following day I called MARK H., the owner’s son who manages the dealership network. Same message, no response. In short, I would not recommend doing business with Fred Haas Toyota under any circumstances…EVER. They lied, and when I called them out on it, they ran away. Hope this review helps your decision to go elsewhere. As for 4-Wheel Parts…AWESOME to work with, awesome to deal with; professional and honest. Fred Haas Toyota - HORRIBLE. Just my $0.02.