Sherman Chevrolet

It's apparent why this dealership has less than good reviews. Let me start by saying that any dealership who does not provide a formal purchase order to discuss details on your purchase plus your trade in is a red flag to hold off until you get more details!! We had help negotiating this deal from the start, once the deal was in motion my husband and I took over and spoke back and forth with our sales rep Rocky. Rocky sent us correspondence for the vehicle and let me know he needed my bank draft and other supporting docs to get permission to hold the vehicle until Saturday when my Husband and I could drive in from out of state where we work. On the Monday before the transaction, we confirmed with Rocky we were all in, I let him know to get me in contact with his finance department so we could expedite the process (which includes discussing purchase orders, trade in etc). I never heard from the dealership but continued to make contact with Rocky in good faith. Let's fast forward. The dealership had the wrong miles recorded on the trade in price (this was on our end) so therefore they wanted to low ball my trade in and have me come out of pocket. When I asked to speak with the manager.. a "man" named Wayne comes out to tell me its my fault that I didn't look at the purchase order (which they never provided) I received a screen shot of some marker notes to give my bank the final price which was $67k. He continued to let me know I was wrong and that I was expecting them to pay for the fault. Unwilling to work with me and in an accusatory tone I let him know the deal was off and walked away. Wayne's attempt at making me feel inferior or wrong did not settle well with myself or my husband. My husband let him know that is not the tone he should speak to a lady in. (Why would you want to work with a dealership where management does not know how to show respect to their customers) The point of the matter is Sherman Chevrolet conducts bad business. At the end of the day they lost out on a sale because of their intellectual inability to understand basic customer service ethics ( such as the customer is always right) and in this case the customer was holding a $67k dollar check. Do yourself a favor. Don't waste your time or energy with Sherman Chevrolet, Wayne or Rocky.